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An update on Trezor Expert Onboarding and Consultation Sessions
Summary: As of mid-2026, we've discontinued Trezor Expert Onboarding Sessions and Consultation Sessions, the paid, 1:1 live sessions that helped people set up and get more support with their Trezor hardware wallet. Already-booked sessions will still take place as planned. If you purchased a session but haven't booked a time yet, you can still do so via the link in your original order confirmation email. Sessions must be booked within 180 days of purchase.
For a while, we offered two Trezor Expert sessions: Onboarding Sessions, where a certified Trezor guru would walk you through setting up your hardware wallet and getting comfortable managing your crypto, and Consultation Sessions, a tailored 60-minute session for existing users who wanted deeper, topic-specific guidance going beyond what the Onboarding Session covered. Both have now been removed from the trezor.io store.
Why we're discontinuing these sessions
These sessions started as a way to give people extra hands-on support, and we're proud of what they made possible. Over time, demand for both didn't grow the way we needed it to. Running them meant keeping expert capacity available regardless of how demand fluctuated, and that wasn't something we could sustain and scale responsibly.
This isn't about the quality of the sessions, and it isn't related to product or device security. It's a decision about sustainability.
What this means if you already have a session
- Already booked a session? Nothing changes. Your session will still take place as planned.
- Purchased a session but haven't booked a time yet? You can still use it. As stated in your original order confirmation email, sessions must be booked within 180 days of purchase. After that, the order expires and can no longer be booked. Use the link from that email to pick a date and time.
If you can't find your confirmation email, or have any questions about a session you've purchased, visit trezor.io/support and start a chat with Hal, our support chatbot, who will connect you with an agent.
Looking for help setting up your Trezor?
Our setup guides and Knowledge Base are still there to help, with step-by-step instructions for setting up your device and using Trezor Suite.
FAQs
Are you discontinuing Trezor Expert Onboarding and Consultation Sessions?
Yes. Both are no longer available to purchase, and both services have been discontinued.
I already booked and paid for a session. What happens now?
Your session will still take place as planned. Every already-booked session will be delivered.
I purchased a session but haven't booked a time yet. What should I do?
Book it as soon as you can. Sessions must be booked within 180 days of purchase, as stated in your original order confirmation email. After that, the order expires and can no longer be booked. Use the booking link from that email to schedule your session.
Why are you discontinuing these sessions?
Demand for both didn't grow the way we needed it to, and keeping expert capacity available wasn't sustainable.
Is this related to a security issue with Trezor devices or software?
No. This decision isn't related to any product or security concern. Trezor hardware wallets remain fully secure to use.
