Fix "Discovery error" or funds not loading in Trezor Suite
If your funds are not loading or you see the "Discovery error" message, there are a few steps you can take to resolve this issue.
First, try to reset Trezor Suite:
- Go to Settings > Application
- Scroll down the Application > Reset app to default and select Reset app
- This will erase all of your settings and Suite will automatically reload
After Trezor Suite has reloaded you can re-authenticate your Trezor (i.e., confirm that you have previously used it), choose whether you want to enable the view-only wallet feature, and reload your Trezor wallet balances.
Note that when Suite restarts you will have to re-enable the assets you want to trade.
If that doesn't help, check to see if you have Tor enabled. If so, disable Tor and perform another application reset:
- Go to Settings > Application
- Scroll down to Privacy > Tor and use the toggle switch to disable Tor
If none of these suggestions help, uninstall the Trezor Suite desktop application, and then download the latest installation file from http://trezor.io/trezor-suite and install it again.
If the steps above did not help to resolve the discovery error, check to see if you are using a VPN. If so, please disable your VPN and reset the application again.
If you require further assistance, please contact us via our Chatbot Hal who will help resolve your issue.