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Logistics

Logistics

Order status, shipping, and returns

Order & shipping FAQ

Are there discounts or promotions for Trezor products?
Can I add an item to an existing order?
Can I return an opened product?
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Orders & payments

Can I change or modify my Trezor Shop invoice?
Can I purchase as a company (without paying VAT)?
Change or modify an order
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Shipping & delivery

Can I change the delivery address on my Trezor order?
Countries we ship to
Expected delivery times
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Warranty & returns

Return your Trezor order within 15 days
RMA - Return Merchandise Authorization
Trezor refund process: timelines and payment methods
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