Problemas comuns
Order & shipping FAQ
Need help with your order or delivery? Find clear answers here
- Are there discounts or promotions for Trezor products?All pricing is final at checkout
- Can I add an item to an existing order?Orders can’t be modified once placed
- Can I return an opened product?Tamper-evident products are non-returnable
Shipping & delivery
Everything you need to know about delivery and fulfillment
- Can I change the delivery address on my Trezor order?Orders ship to the address provided
- Countries we ship toFind out if we ship to you
- Expected delivery times
Warranty & returns
Need to return your Trezor or file a warranty claim? Start here
- Return your Trezor order within 15 daysYou can return unopened Trezor products
- RMA - Return Merchandise AuthorizationHow to initiate a Trezor return
- Trezor refund process: timelines and payment methodsRequest a refund for your Trezor order
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