Logistics

Logistics

Order status, shipping, and returns

Order & shipping FAQ

Are there discounts or promotions for Trezor products?

Can I add an item to an existing order?

Can I return an opened product?

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Orders & payments

Can I change or modify my Trezor Shop invoice?

Can I purchase as a company (without paying VAT)?

Change or modify an order

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Shipping & delivery

Can I change the delivery address on my Trezor order?

Countries we ship to

Expected delivery times

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Warranty & returns

Return your Trezor order within 15 days

RMA - Return Merchandise Authorization

Trezor refund process: timelines and payment methods

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