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Send your Trezor order to a pickup point
Send your trezor.io order to a pickup point or parcel locker instead of your home address. Choose this option at checkout.
Where is pickup point delivery available?
Pickup point delivery is available in all EU countries except Austria, Ireland, Luxembourg, and Malta.
At checkout, a map shows the pickup points and parcel lockers near you, with the name of the local carrier that runs each one.
How to send your order to a pickup point
At checkout, choose a pickup point or parcel locker delivery option, then select the location you want. Your order goes to that location instead of your home address.
For carriers and delivery times by country, see Expected delivery times.
How do I collect my order?
Collect your order once you receive a PIN or notification that it's ready. At a parcel locker, enter the PIN to open it.
At a staffed pickup point, staff may ask for ID that matches the name on your order. Bring ID with you.
To follow your order on its way, see How to track your Trezor order.
If your order doesn't arrive or you can't collect it, contact Chatbot Hal with your order number.
If your order goes back to Trezor because it wasn't collected in time, see Trezor package returned to the sender? Get a resend or refund.