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Expected delivery times

All orders are usually processed and handed over to the delivery provider within 1 day. However, estimated delivery times can vary from country to country.

Please note we do not dispatch packages during weekends and public holidays. See the list of public holidays here.

Packages shipped out of the EU need to have their customs fees paid separately to the delivery company.

Delivery within the UK

  • There are two available options Standard shipping and Expedited shipping.
  • Delivery service provider is Royal Mail, operated by ShipMonk.
  • Estimated delivery time: 2 - 3 business days.

Delivery within the USA

  • The available options are USPS, OnTrac, UPS, FedEX and DHL, and for express shipment, UPS and FedEX.
  • Estimated delivery time: 2 - 5 business days.

Delivery in Europe and to the rest of the world (except the UK and USA)

Within the EU

Standard shipping

  • 3–5 business days after the order is processed and the package has been dispatched.
  • Shipped with PPL or GLS
  • Packeta pickup points available are available in Poland, Slovakia, Germany, and Zásilkovna (Czechia) pickup points are available in Czechia

Express shipping

  • 1–2 business days after the order is processed and the package has been dispatched.
  • Shipped with DHL and UPS
Non-EU countries
  • Operated by DHL, UPS
  • Delivery takes place within 13 business days (depending on the country and carrier) after the order is processed and the package has been dispatched. Packages are fully trackable.
  • Deliveries to non-EU countries may experience delays due to customs procedures.
  • Packages shipped from the EU require separate payment of customs fees to the delivery company.

Please note that delivery times are not guaranteed by any courier, as stated in our Terms and Conditions (section 6.1).

If you require further assistance, please contact us via our Chatbot Hal who will help resolve your issue.

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