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Introducing Trezor Expert Consultation
Trezor Expert Consultation sessions are tailored to your needs. Our team will prepare for your specific case and offer a custom approach beyond what’s covered in a Trezor Expert Onboarding session, giving guidance and broadening your knowledge.
Konzultace s Trezor Expertem
Zlepšete své dovednosti i bezpečí během individuální konzultace s Trezor Expertem.
What sessions cover
When you buy your session, we'll ask you what exactly you want us to help you with so we can tailor the session for you in advance.
Trezor Expert Consultations offer tailored guidance across a wide range of features and tools within the Trezor ecosystem - from managing assets and exploring security enhancements to learning how to use advanced functionality.
While we cover many use cases, there are some topics we’re unable to assist with.
| Trezor Expert Consultations can help with: | Trezor Expert Consultations can't help with: |
|---|---|
| Transferring and exchanging assets in Trezor Suite | Physical damage to devices |
| Buying and selling cryptocurrency in Trezor Suite | Lost access to wallet backups or passphrases |
| Staking cryptocurrency | Recovering lost wallet backups or passphrases |
| Using third-party wallet apps | Fixing broken or malfunctioning devices |
| Using passphrase-protected wallets | Investigating missing or stolen funds |
| Upgrading to Multi-share Backup | Wallets that are inaccessible |
| Setting up Trezor Keep Metal for secure backups | Tracing or confirming stuck or missing transactions |
| Managing UTXOs with Coin Control | Financial, tax, or investment advice |
| Configuring an emergency wipe code | Guidance on large-sum or high-risk transfers |
| Inheritance or legacy planning |