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Status "delivered" but not received

If you have not received the parcel, but the status shows it has been delivered, we recommend you try the following steps:

  • Ask your neighbors/reception/family members if they have received your consignment.
  • Reach out to the delivery company and have them check their internal system – they may know exactly where the package was left, or they may have other useful information.

If your package still cannot be found, please get in touch via our :chat[Chatbot Hal], who will help resolve your issue. Please also send us proof of communication with the delivery company.

We will take it from there and gladly assist you further.

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