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Item missing from package

If any products are missing from your package, please follow these steps:

  • Check your invoice to confirm that you have ordered the specific product.
  • Send us a photo of the contents of the package, even if the package is empty, along with a photo of the shipping label.
  • Make sure you have your order number ready.

Please reach out to us via our Chatbot Hal and we will make sure you get your missing item in your hands as quickly as possible.

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