How to wipe your Trezor Safe 7
Wiping your device erases all information stored on it. By wiping your device, you restore it to factory settings irreversibly.
This is a sensitive operation but may be necessary in certain situations.
Wiping does not destroy your wallet, it only only removes your private key from the device. To learn more, please read public & private keys explained.
What is wiping for?
Wiping clears the device and removes the wallet stored on it.
It is useful in these cases:
- You forgot your PIN but still have your wallet backup and need to reset.
- You want to erase the device to use it with a different wallet.
- You set up a secondary PIN that wipes the device when entered.
- As protection against brute-force attacks because the device wipes itself automatically if the wrong PIN is entered 10 times in a row.
Unlike our previous models, Trezor Safe 7 only allows 10 attempts, unlike our previous devices which allow 16 attempts
Always make sure you have a valid wallet backup before wiping your device. Check your backup and confirm it is correct before proceeding. If you wipe without a valid wallet backup, your funds will be permanently lost.
If you forget your PIN but still have your wallet backup, wipe the device and recover the wallet using the backup to regain access.
Steps to wipe your device
To reset your Trezor Safe 7 manually, wipe it directly from the device settings.
Before wiping, follow the steps in Check backup on Trezor Safe 7 to confirm your backup is valid. If you wipe without a correct backup, your funds will be permanently lost.
On your device:
- Tap the screen and go to Settings
- Press Wipe device
- On the next screen, hold to confirm
- Your device will be wiped and reset
Using Trezor Suite:
- In Trezor Suite, go to Settings > Device.
- Scroll down to the section labeled Danger area.
- Tap the red button Wipe device.
- Review and accept the terms shown on-screen to confirm.
Accept the terms, press Wipe device, and confirm the action on your Trezor Safe 7.
Wipe code
A wipe code is a special secondary PIN that erases your Trezor Safe 7 if it is entered. This can be used as an additional security measure.
You can set the code directly on your device, or in Trezor Suite.
To learn more about wipe codes, please read Wipe code.
Trezor Safe 7 is the first Trezor which lets you set a wipe code directly from the device, without needing to connect it to Trezor Suite.
On your device:
- Unlock your device.
- Go to Settings > Security.
- Tap Wipe code.
- Enter your PIN to verify.
- Choose a wipe code and enter it.
- Re-enter the wipe code to confirm.
- A confirmation screen will appear showing Wipe code enabled. Tap Continue to finish.
Once enabled, entering the wipe code on your device will erase it automatically.
In Trezor Suite
In Trezor Suite, go to Settings > Device.
Scroll down to the section labeled Danger area.
Select Set up wipe code and accept the next screen.
Enter your PIN to verify.
Choose a wipe code and enter it.
Re-enter the wipe code to confirm.
A confirmation screen will appear showing Wipe code enabled. Tap Continue to finish.
Once activated, entering the wipe code on your device will automatically wipe it.
If someone enters the wrong PIN into your device more than 10 times, the device will automatically wipe itself. This is a security measure against brute force attacks.