Tous les articles
- Trezor devices
- Trezor Safe 7
- Introduction to the Trezor Safe 7
- Introduction to the Trezor Safe 7 Bitcoin-only Edition
- Get started with the Trezor Safe 7
- Authenticate Trezor Safe 7
- Dual Secure Elements in Trezor Safe 7
- What is the TROPIC01 chip?
- Trezor Safe 7: the world's first quantum-ready hardware wallet
- Going quantum: our choices for Trezor Safe 7's quantum readiness
- Trezor Safe 7 battery
- Trezor Safe 7 certificates
- Declaration of Conformity
- Trezor Safe 5
- Trezor Safe 3
- Trezor Model T
- Trezor Model One
- Trezor fundamentals
- Trezor Suite
- Biometric authentication
- Connecting to Trezor Suite for web
- OS requirements for Trezor
- Update Trezor firmware
- WalletConnect in Trezor Suite
- Download & verify Trezor Suite
- Installing Trezor Suite on MacOS
- Installing Trezor Suite on Windows
- Installing Trezor Suite on Linux
- Getting to know Trezor Suite
- Manage accounts in Trezor Suite
- Trezor Suite settings
- Addresses & transaction history
- Discreet mode in Trezor Suite
- Multiple accounts in Trezor Suite
- Using a passphrase wallet in Trezor Suite
- Use new address for each transaction
- Labels in Trezor Suite
- QR codes in Trezor Suite
- Trezor Suite with multiple devices
- Transaction fees in Trezor Suite
- Experimental Features in Trezor Suite
- Custom backend in Trezor Suite
- Deprecation and removal of standalone Trezor Bridge
- Transitioning to new Windows certificates for Trezor Suite
- Backups & recovery
- General standards
- How to use a wallet backup
- Single-share Backup on Trezor
- Move crypto to a wallet with a new wallet backup
- SLIP39 FAQs
- Advanced recovery on Model One
- Check wallet backup on Model One
- Check wallet backup on Model T
- Check wallet backup on Trezor Safe 3
- Check wallet backup on Trezor Safe 5
- Check wallet backup on Trezor Safe 7
- How to wipe your Model One
- How to wipe your Model T
- How to wipe your Trezor Safe 3
- How to wipe your Trezor Safe 5
- How to wipe your Trezor Safe 7
- Recover wallet on Model One
- Recover wallet on Model T
- Recover wallet on Trezor Safe 3
- Recover wallet on Trezor Safe 5
- Recover wallet on Trezor Safe 7
- Advanced wallets
- Trezor Keep Metal
- Sending, receiving & staking funds
- Third-party wallet apps
- Trezorctl
- Bonus tools
Guides
Clear, step-by-step instructions for every task
- Supported assets
- Supported coins
- Bitcoin
- Bitcoin
- How a Bitcoin transaction works
- What is a UTXO?
- What is a change address?
- Bitcoin account types
- What is a public key (XPUB)?
- Using Bitcoin Testnet with Trezor
- What is multisig?
- Coin control in Trezor Suite
- Locktime in Trezor Suite
- What is Bitcoin halving?
- Quantum computing and Bitcoin security
- Replace-by-fee (RBF) to speed up a Bitcoin transaction
- Bitcoin-only firmware on Trezor
- Full node via Electrum server
- Sign & Verify
- URI handlers for bitcoin payments
- Use OP_RETURN in Trezor Suite
- Ethereum/Layer 2 EVM
- Ethereum
- What is a Layer 2?
- Optimism, Arbitrum One & Base in Trezor Suite
- Polygon in Trezor Suite
- What are ERC-20 Tokens and why do they matter?
- What is BNB token and BNB Smart Chain?
- Managing Ethereum & ERC-20 Tokens in Trezor Suite
- Managing BNB Smart Chain & BEP-20 Tokens in Trezor Suite
- Replace-by-fee (RBF) to speed up an Ethereum transaction
- Ethereum Internal Transactions
- Solana
- XRP & XLM
- Other cryptocurrencies
- Basics
- Glossary
- What is self custody?
- What is a hardware wallet?
- What is a Trusted Display?
- Trezor fundamentals
- Coins vs Tokens
- What is an NFT?
- Where are my coins stored?
- Is crypto anonymous? Understanding privacy on the blockchain
- What Is Cryptography?
- Public & private keys explained
- Keeping your wallet backup safe
- Trezor blockbook explorer
- What are smart contracts?
- What are dApps?
- What is a stablecoin?
- What Is DeFi?
- Advanced
- Security & privacy
- How Trezor keeps you safe
- Understanding Trezor wallet backups: 12, 20 or 24 words
- Security & Safety in Trezor
- Trezor hardware: built-in security
- Connect Trezor Suite to your node
- Entropy check
- MEV protection in Trezor Suite
- Past security issues
- Secure Elements in Trezor Safe devices
- Trezor firmware authenticity check
- Trezor firmware authenticity check failed
- Trezor Firmware hash check
- Trezor firmware revision check
- Trezor Model One Firmware installation progress check
- Trezor Safe device authentication check
- Unlocking the bootloader on Trezor Safe devices
- Tor in Trezor Suite
- Personal security standards
Learn
Understand the ecosystem behind your Trezor
- Partner portal
- Product updates
- Bootloader changelog
- Firmware changelog
- Trezor Suite updates
- Trezor Suite update January 2025
- Trezor Suite update February 2025
- Trezor Suite update March 2025
- Trezor Suite update April 2025
- Trezor Suite update May 2025
- Trezor Suite update June 2025
- Trezor Suite update July 2025
- Trezor Suite update August 2025
- Trezor Suite update September 2025
- Trezor Suite update October 2025
- Trezor Suite update November 2025
- Trezor Expert
Other
Additional resources, insights, and helpful info
- Trezor Beer Fund
- Logistics
- Order & shipping FAQ
- Can I add an item to an existing order?
- Can I get a discount?
- Can I pick up my order?
- Can I return an opened product?
- Can you check if a device is genuine by its serial number?
- I got my Trezor from a reseller and it stopped working, can you replace it?
- Is it safe to buy a Trezor on Amazon?
- My product stopped working correctly, can I get a replacement or a refund?
- Where do you ship from?
- Where to buy Trezor
- Why is my box different from what is shown on the website?
- Orders & payments
- Can I change my invoice?
- Can I purchase as a company (without paying VAT)?
- Card payment issues
- Change email address
- Change or modify an order
- Confirmation email not received
- Crypto payment issues
- Crypto payments on the Trezor Shop
- Double charged for an order
- How to cancel an order
- Order limits and bulk orders
- Order shipping notification
- Privacy policy
- Privacy policy at Trezor
- Trezor Shop payment options
- What is the Refer a Friend program?
- Why was my order canceled?
- Shipping & delivery
- Change delivery address
- Countries we ship to
- Customs fees
- Expected delivery times
- Item missing from package
- My package arrived damaged
- Package returned to sender
- Public Holidays 2025
- Shipping estimates for Trezor Safe 7
- Status "delivered" but not received
- Track my order
- Trezor Safe 7 USA shipping updates
- Where is my package?
- Warranty & returns
- Troubleshooting
- Coins & tokens
- Device issues
- Bluetooth troubleshooting
- Common hardware issues
- "Firmware is already installed"
- Firmware update issues
- How to enter PIN on Model One
- How to enter your PIN on Trezor Safe 3
- How to reset your PIN
- Is my device safe to use?
- Trezor FW authenticity check failed
- Trezor Safe device authentication check failed
- Trezor Suite doesn’t see my device
- Using Trezor after a long time
- Warning "Unofficial firmware detected"
- Downgrade firmware Model One
- Downgrade firmware Model T
- Downgrade firmware Trezor Safe 3
- Downgrade firmware Trezor Safe 5
- Third-party wallet app issues
- Trezor Suite issues
- Can I cancel or reverse a transaction?
- Commonly misspelled wallet backup words
- Discovery error issue
- Funds sent without your authorization
- I can’t sign my transaction
- I don’t see my crypto
- My crypto hasn’t arrived
- My transaction is still pending
- Passphrase & hidden wallets issues
- Trezor recovery issues
- Trezor Suite trade issues
- Balances Mismatch
Support
Troubleshooting, orders, and more
Issues with Electrum
Information on how to use Trezor with Electum can be found in this article.
If your Trezor device is not detected and you see the following window:
We need to know whether the issue is with the connection in general or if the issue is related to the given wallet only.
Can you access Trezor Suite?
If you cannot access Trezor Suite:
- Try reconnecting your Trezor
- Restart your computer
- Try a different USB cable
- Try a different USB port
- Connect Trezor directly without USB hub or adapter
- Try a different computer
If you require further assistance, please contact us via our Chatbot Hal who will help resolve your issue.
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