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Discovery error issue

If your funds are not loading or you see the "Discovery error" message, there are a few steps you can take to resolve this issue.

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First, try to reset Trezor Suite.

You can reset Trezor Suite in "Settings" (The gearwheel symbol in the top right part of Trezor Suite).

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Navigate to the "Application" tab and select "Reset app". Trezor Suite will erase all of your default Settings and reload.

After Trezor Suite has reloaded you can reauthenticate your Trezor (confirm that you have previously used it), choose whether you want to enable the view-only wallet feature, and reload your Trezor wallet balance(s).

Note that when Trezor Suite restarts after a reset, the only enabled coin is Bitcoin. To view balances of other coins you may hold, please navigate to Settings again and select the "Coins" tab then click on each of your coins to reenable them.

If that doesn't help, check to see if you have Tor enabled. If so, disable Tor and then reset the application again.   

If none of these suggestions help, please try to uninstall the Trezor Suite desktop application, and then download the latest installation file from this source http://trezor.io/trezor-suite and install it again.

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If the steps above did not help to resolve the discovery error, check to see if you are using a VPN. If so, please disable your VPN and reset the application again. 

If you require further assistance, please contact us via our Chatbot Hal who will help resolve your issue.

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