Order shipping notification

Once the package containing your order ships out, you will receive an email notification including your tracking details together with your invoice.

If you don't receive the tracking information within 4 days of successful payment, please check your spam folder.

If you still cannot locate the details, contact Trezor support via our chatbot Hal and our support team will forward you the tracking details personally.

Please provide us with one of the following:

Order ID
 

• Your order number can be found in the order confirmation email

Payment ID
 

• The payment ID is provided by the payment gateway and can vary based on the method of payment.

We will get back to you with tracking details as soon as we can.