Trezor Suite doesn’t see my device

Troubleshooting steps to take if your device is not recognized by Trezor Suite

Using Trezor after a long time

Learn what to do if you haven't used your Trezor in a long time

I don’t see my crypto

What to do if you do not see your crypto in the Trezor Suite application

My crypto hasn’t arrived

Common reasons why funds sent to your Trezor have not arrived

I can’t sign my transaction

Common issues related to being unable to sign transactions with your Trezor device

Is my coin supported?

Learn which coins are supported by your Trezor device.

Return policy

Learn about Trezor Shop's return policy

How to cancel an order

Learn how to cancel an order placed on Trezor Shop

Confirmation email not received

What to do if you have not received your conformation email from Trezor Shop

Card payment issues

Troubleshooting steps for issues with card payments on Trezor Shop

Where is my package?

What to do if you shipment from Trezor Shop is delayed