Help Center.

How can we help you?

No Results

Unconfirmed transaction

The network might be overwhelmed and it may take quite a significant time for a new transaction to be confirmed, especially if a lower fee was set (it can be hours or even days). You just need to wait. Your transaction will be either confirmed or returned to your wallet.

Loading...
Loading...

Error 404

Page not found.

The page could not be found on this server. Try to change the address and reload the page ...

Support Homepage

Contact form

Please enter a valid email address.
Please enter a subject.
Please enter your message.
I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.

Contact form

Please enter a valid email address.
Please enter a subject.
Please enter your message.
I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.

Contact form

Please enter a valid email address.
Please enter a subject.
Please enter your message.
I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.

Contact form

Please enter a valid email address.
Please enter a subject.
Please enter your message.
I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.

Contact form

Please enter a valid email address.
Please enter a subject.
Please enter your message.
I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.

Contact form

Please enter a valid email address.
Please enter a subject.
Please enter your message.
I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.

Contact form

Please enter a valid email address.
Please enter a subject.
Please enter your message.
I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.

Contact form

Please enter a valid email address.
Please enter a subject.
Please enter your message.
I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.

Contact form

Please enter a valid email address.
Please enter a subject.
Please enter your message.
Please enter transaction identifier from Bitcoin network, Globee, GoPay, or Credit Card.
Please enter order token found in your invoice or order confirmation email. It is a 30-character long identifier of your order.
This is the tracking number of your package. If your package has not been shipped yet, you will not have a tracking number.
I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.

Contact form

Please enter a valid email address.
Please enter a subject.
Please enter your message.
Drag file(s) here or
Files must be less than 20 MB.
I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.

Contact form

Please enter a valid email address.
Please enter a subject.
Please enter your message.
I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.

Contact form

Please enter a valid email address.
Please enter a subject.
Please enter your message.
Please enter transaction identifier from Bitcoin network, Globee, GoPay, or Credit Card.
Drag file(s) here or
Files must be less than 20 MB.
I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.

Contact form

Please enter a valid email address.
Please enter a subject.
Please enter your message.
Please enter order token found in your invoice or order confirmation email. It is a 30-character long identifier of your order.
This is the tracking number of your package. If your package has not been shipped yet, you will not have a tracking number.
I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.